The hospitality industry encompasses a whole lot of things beyond just hotel management. It includes event or resort management, wine and spirit, gastronomy, travel and tourism.

The industry has witnessed tremendous changes in the 21st century, which has altered everything from the way we book a room and order food and drinks, to the way we travel and stay in hotels.

The stakeholders are waking up to the benefits of technological advancements and have started investing resources and efforts in their digital transformation. Digital tools such as SEO for the hospitality industry, digital marketing for hospitality, and social media marketing for hospitality are being incorporated into their business models to help them compete with other brands and become industry leaders.

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Needs of the market

The hospitality industry is facing increasing pressure to adopt digital technologies in order to remain competitive and meet the changing demands of customers. Digital transformation is an absolute necessity that aims to help hotels, restaurants, and other hospitality businesses stay relevant and thrive in the modern business environment. Some of the requirements of the industry are:

  • Streamlined operations
  • Reduced operational costs.
  • Increased website traffic and digital revenue.
  • Improved product and service quality.
  • Better bottom-line performance.
  • Gaining valuable insights into customer behaviour.
  • Improved customer outcome.

Our solutions

Matrix Bricks ensures that the latest digital technology and data are a core part of your business strategy to help you drive informed decisions across the board. This helps us to create a customer-centric culture that is focused on delivering great digital experiences. Solutions such as the ones listed below help you to embrace change and continuously innovate to stay ahead of the curve.

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Facial recognition to enhance the customer experience, streamline check-in/check-out processes, improve security and enhance the overall efficiency of operations.

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Automation and IoT technologies to streamline operational processes such as housekeeping, maintenance and inventory management.

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AI-powered chatbots and virtual assistants interact with customers, answer questions, and make recommendations.

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Data Analytics to extract meaningful insights from operational data that allows personalised communication via email, SMS and social media.

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Machine learning for pricing recommendations and personalization in the booking process.

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VR and AR showcase a hotel’s properties and amenities, allowing customers to get a sense of what it's like to be there before they book.

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Online Booking makes it convenient for customers but also helps hotels and vacation rentals save on commissions they would otherwise have to pay to third-party booking sites.